1. Introduction
Welcome to GAINOT TECHNOLOGIES PRIVATE LIMITED ("Company", "we", "our", "us")!
These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at raftaar.store (together or individually "Service") operated by GAINOT TECHNOLOGIES PRIVATE LIMITED.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood the Agreements and agree to be bound by them.
If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service. Please contact us at support@raftaar.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.
2. Services Offered
We offer the following services:
Express Delivery Services - Fast and secure parcel delivery to multiple pin codes within India.
Warehousing and Fulfillment - Storage and order fulfillment services for e-commerce businesses.
Last-Mile Delivery - Efficient last-mile delivery solutions for businesses.
Bulk Shipment Handling - Specialized solutions for high-volume shipments.
Customized Logistics Solutions - Tailor-made logistics services based on business needs.
For more details, please contact our support team at support@raftaar.com.
3. Ship and Delivery Policy
We ensure timely and safe delivery of all packages through our trusted logistics network. Our shipping policies are as follows:
Processing Time: Orders are processed within 1-2 business days after confirmation.
Shipping Duration: Delivery timelines vary based on the shipping destination. Estimated delivery times:
Metro Cities: 2-4 business days
Other Cities: 4-7 business days
Remote Locations: 7-10 business days
Shipping Fees: Fees vary based on weight, dimensions, and shipping location. Fees are displayed at checkout.
Tracking Information: Once your order is shipped, a tracking number will be shared via email or SMS.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at support@raftaar.com within 48 hours of delivery.